How difficult it is to utter this simple word “no”. But there is an opportunity to develop the skill of a polite and correct refusal. In their book, Patti Brightman and Connie Hatch reveal five simple techniques that will teach you to say no with grace in any life situation. You can avoid unwanted dates, meetings and invitations, repulse the rudeness of the boss, get rid of mail spam and annoying phone calls, learn to refuse money requests and say no to the whims of children. You will also learn about the two basic principles that help get rid of guilt and avoid many conflicts. You will understand that “no” may be the most positive word in your vocabulary. Learn a polite refusal and free the time in your life for everything that is really important!
Author
Brightman Patti, Hatch Connie
Editor
Krasheninnikova D.
Publisher
Eksmo, 2013
Series
Psychology of communication. Nov.Porol.
Genre
Motivation, psychology of communication. Social skills
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